FAQ

Frequently Asked Questions

We've answered the questions we receive most often to make your shopping experience with Sienna Outlet as smooth and enjoyable as possible.

If you can't find the answer you're looking for, our customer support team is always happy to help.

1. How long does delivery take?

Order Processing: 1–2 Business Days
Estimated Total Delivery: 7–10 Business Days

Once your order has been dispatched, you'll receive a confirmation email with your tracking number. Please allow 24–72 hours for tracking information to become available.

2. Do you offer free shipping?

Yes. We offer FREE Standard Shipping on all orders throughout the United States and Canada, with no minimum purchase required.

3. Where is Sienna Outlet based?

Sienna Outlet is an online fashion boutique inspired by timeless elegance and effortless style.

To offer carefully curated collections at accessible prices, we work with trusted international manufacturing and fulfillment partners, while delivering orders throughout the United States and Canada via reliable shipping partners.

4. Where are your products shipped from?

To provide a wider range of premium fashion while maintaining competitive prices, orders may be prepared and dispatched from our trusted international fulfillment centers.

Every order is carefully inspected before dispatch and delivered by trusted shipping partners, including USPS, UPS, FedEx, Canada Post, and other reliable national carriers.

5. What if I receive a damaged or incorrect item?

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item.

We'll arrange a replacement or full refund at no additional cost to you, in accordance with applicable consumer protection laws.

6. Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of purchase for a full refund.

After this period, your order may already be in processing and cancellation can no longer be guaranteed.

7. What is your return policy?

We offer a 30-day return policy on eligible items, with no restocking fees. Returned products must be:

  • Unused
  • Unworn
  • In their original condition
  • Returned with all original tags and packaging

For hygiene reasons, intimate apparel, swimwear bottoms, and earrings can only be returned if faulty or incorrect. For complete details, please visit our Return & Refund Policy.

8. When will I receive my refund?

After your return has been received and approved:

  • Refunds are processed to your original payment method within 5–10 business days
  • Your bank or card issuer may require an additional 3–5 business days before the funds appear in your account

9. Can I exchange an item?

Yes. If you'd like a different size or color, simply contact our support team. We'll gladly arrange an exchange, subject to product availability.

10. How can I contact customer support?

You can reach us anytime at support@siennaoutlet.com.

Our team aims to respond within 24 hours, Monday to Saturday.

11. Do you ship internationally?

We currently deliver throughout the United States and Canada, including Alaska, Hawaii, and Puerto Rico (delivery to remote areas may take a little longer).

We're continually expanding our reach and may offer shipping to additional countries in the future.

12. Do you have a physical store?

No. Sienna Outlet operates exclusively online, allowing us to focus on carefully curated collections, exceptional quality, and outstanding customer service.

13. Can I track my order?

Absolutely. As soon as your order has been shipped, you'll receive a tracking number by email. You can also follow your package anytime on our Track Your Order page.

Please allow 24–72 hours for tracking updates to appear.

14. What if my order is delayed?

Although most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to:

  • High shipping volumes
  • Public holidays
  • Severe weather conditions
  • Customs processing
  • Carrier delays
  • Remote or rural delivery locations

If your order appears delayed, simply contact our support team and we'll gladly assist you.

15. Are there any additional fees?

United States: No. Applicable sales tax is calculated at checkout, and the price you see at checkout is the final amount you'll pay.

Canada: Applicable GST, HST, PST, or QST is calculated at checkout. In rare cases, Canadian customs may assess additional fees on delivery; if this happens, please contact us before paying so we can help.

16. Can I order multiple items?

Absolutely. You're welcome to purchase multiple items in a single order.

To ensure the fastest possible delivery, items may occasionally be shipped separately depending on stock availability.

Still Need Help?

If you couldn't find the answer you were looking for, our friendly customer support team is always happy to assist.

Email: support@siennaoutlet.com

We aim to respond to all inquiries within 24 hours, Monday to Saturday.