Shipping Policy

At Sienna Outlet, we believe shopping for timeless fashion should be effortless from the moment you place your order until it arrives at your door.

That's why we offer FREE Standard Shipping on all orders across the United States and Canada, with no hidden fees and no minimum purchase required.

Processing & Delivery

Order Processing
1–2 Business Days

Estimated Total Delivery
7–10 Business Days

Orders are processed Monday to Friday, excluding public holidays.

Orders placed after 5:00 PM (EST) or on weekends will be processed on the next business day.

If we are unable to ship your order within the stated timeframe, we will notify you by email and give you the option to cancel for a full refund.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number so you can follow your parcel every step of the way.

Please allow 24–72 hours for tracking information to become available after shipment.

You can check the status of your order at any time on our Track Your Order page.

Shipping Origin

To offer a carefully curated collection at accessible prices, we work with trusted international manufacturing and fulfillment partners.

Depending on product availability, your order may be shipped from one of our fulfillment centers before being handed over to trusted local delivery partners for final delivery throughout the United States and Canada. Items from the same order may arrive in separate packages.

Every order is carefully inspected before dispatch to ensure it meets our quality standards.

Shipping Partners

We work with trusted shipping partners, including USPS, UPS, FedEx, Canada Post, and other reliable national carriers, to ensure every order arrives safely and securely.

Delivery Delays

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • High order volumes
  • Public holidays
  • Severe weather conditions
  • Customs processing
  • Carrier delays
  • Remote or rural delivery locations

If your shipment is affected by a delay, we'll keep you informed with the latest available tracking updates. If your order has not arrived within 30 business days, please contact us so we can investigate and, where appropriate, arrange a replacement or refund.

Remote & Rural Areas

Deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories, and remote or northern areas of Canada (including Yukon, Northwest Territories, and Nunavut) may require additional transit time. Any delays will be reflected in your tracking information.

PO Box & Military Addresses

We happily deliver to PO Box addresses where supported by our shipping partners (USPS and Canada Post).

Deliveries to APO/FPO/DPO military addresses may be possible but can take longer. Please contact us before ordering if you have any questions.

Customs, Duties & Taxes

United States: Applicable sales taxes are calculated at checkout. You will not be asked to pay any additional fees upon delivery.

Canada: Applicable GST, HST, PST, or QST is calculated at checkout where required. In rare cases, Canadian customs may assess additional duties or fees on delivery; if this happens, please contact our support team before paying so we can help.

Incorrect Addresses

Please double-check your shipping address before completing your order. Address changes can be made within 24 hours of purchase, where possible. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

Need Assistance?

If you have any questions regarding your order or delivery, our customer support team is always happy to help.

Sienna Outlet
Email: support@siennaoutlet.com

We aim to respond to all inquiries within 24 hours, Monday to Saturday.