Terms of Service

Welcome to Sienna Outlet. By accessing our website or placing an order, you agree to the following Terms & Conditions. These terms are designed to provide a transparent shopping experience while respecting your rights under applicable consumer protection laws in the United States and Canada.

1. About Sienna Outlet

Trading Name: Sienna Outlet
Email: support@siennaoutlet.com
Business Address: Available upon request

Sienna Outlet is an online fashion retailer offering carefully curated collections to customers throughout the United States and Canada.

To offer premium fashion at accessible prices, we work with trusted international manufacturing and fulfillment partners and deliver orders through reliable shipping carriers.

2. Acceptance of These Terms

By using our website and placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions, and that you are at least the age of majority in your state, province, or territory of residence.

Nothing in these Terms excludes, restricts, or limits any rights you have under applicable federal, state, provincial, or territorial consumer protection laws.

3. Products & Availability

We make every effort to ensure that product descriptions, photographs, and pricing are accurate. Please note:

  • Colors may vary slightly depending on your screen or device settings.
  • Minor variations between product images and the final product may occur.
  • Product availability, pricing, and descriptions may be updated without prior notice.

If an obvious pricing or typographical error occurs, we reserve the right to cancel the affected order and issue a full refund.

4. Orders

Your order is confirmed once payment has been successfully processed. A confirmation email will be sent immediately after your purchase.

Orders may be cancelled within 24 hours of being placed by contacting support@siennaoutlet.com. After this period, processing may already have begun and cancellation can no longer be guaranteed.

We reserve the right to refuse or cancel any order, for example in cases of suspected fraud or unavailable stock. If we cancel an order, you will receive a full refund.

5. Pricing, Taxes & Payment

  • Prices are displayed in US Dollars (USD). Customers in Canada may see prices in Canadian Dollars (CAD) where local currency is available.
  • United States: Applicable state and local sales taxes are calculated at checkout.
  • Canada: Applicable GST, HST, PST, or QST is calculated at checkout where required.
  • Any import duties or fees not collected at checkout, where applicable, are the responsibility of the customer.
  • Payments are processed securely through our approved payment providers. We do not store your full card details.
  • We may update prices at any time. Confirmed orders will never be affected by future price changes.

6. Shipping & Fulfillment

We currently deliver throughout the United States and Canada.

Processing Time

1–2 Business Days

Estimated Total Delivery

7–10 Business Days

Orders are delivered by trusted shipping partners, including USPS, UPS, FedEx, Canada Post, and other reliable national carriers. Tracking information will be emailed once your order has been dispatched.

Depending on product availability, orders may be dispatched from different fulfillment centers before being delivered by our shipping partners. Items from one order may arrive in separate packages.

Although we always aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays
  • Severe weather conditions
  • High shipping volumes
  • Customs processing
  • Carrier delays
  • Remote or rural delivery locations

If we are unable to ship your order within the stated timeframe, we will notify you and give you the option to cancel for a full refund.

If your order has not arrived within 30 business days, please contact our support team so we can investigate and, where appropriate, arrange a replacement or refund.

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout.

7. Returns & Refunds

Eligible items may be returned within 30 days of delivery. Returned items must:

  • Be unworn and unused
  • Be in their original condition
  • Include all original tags
  • Include the original packaging

For hygiene reasons, earrings, swimwear bottoms, and intimate apparel can only be returned if they are faulty or incorrect.

To request a return, please contact support@siennaoutlet.com before sending any item back. Unless an item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Processing times by your bank or card issuer may vary.

8. Faulty, Damaged or Incorrect Products

If your item arrives damaged, faulty, or significantly different from its description, please contact us within 7 days of delivery, including your order number and photos of the item.

We will arrange an appropriate remedy, such as a replacement or full refund, at no additional cost to you. This does not limit any remedies available to you under applicable law.

9. Consumer Rights

Nothing in these Terms & Conditions limits your statutory rights.

Customers in the United States are protected under applicable federal law, including the regulations of the Federal Trade Commission (FTC), as well as the consumer protection laws of their state of residence.

Customers in Canada are protected under applicable federal law and the consumer protection legislation of their province or territory of residence, including, where applicable, Quebec's Consumer Protection Act.

If any provision of these Terms is not permitted under the laws of your state, province, or territory, that provision will not apply to you, and the remaining provisions will remain in effect.

10. Privacy

Your personal information is collected, stored, and processed securely in accordance with our Privacy Policy and applicable privacy legislation, including U.S. state privacy laws (such as the California Consumer Privacy Act) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Sienna Outlet does not sell your personal information to third parties.

11. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Sienna Outlet or its licensors and may not be copied, reproduced, or used without our prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Sienna Outlet shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim relating to an order shall not exceed the amount paid for that order. This section does not limit any liability that cannot be excluded under applicable law.

13. Complaints & Disputes

If you have a question or wish to make a complaint, our customer support team is here to help.

Email: support@siennaoutlet.com

We aim to acknowledge all inquiries within 48 hours and provide a full response as quickly as possible. We kindly ask that you contact us first so we can resolve any issue before opening a dispute with your bank or payment provider.

14. Governing Law

These Terms & Conditions are governed by the laws applicable in the customer's state, province, or territory of residence, together with all applicable federal consumer protection legislation in the United States or Canada.

15. Changes to These Terms

Sienna Outlet reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website. Changes will not affect orders placed before the update.

Last updated: October 2026