Return and Refund Policy

At Sienna Outlet, we want you to feel confident with every purchase. If something isn't quite right, we're here to make the return process simple, transparent, and hassle-free.

We proudly serve customers across the United States and Canada, and our goal is to provide a smooth shopping experience from the moment you place your order until it arrives at your door.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn and unused
  • Be in their original condition
  • Include all original tags and packaging
  • Not have been washed, damaged, or altered

We do not charge any restocking fees.

The following items cannot be returned unless they are faulty, damaged, or incorrect:

  • Intimate apparel, swimwear bottoms, and earrings (for hygiene reasons)
  • Final Sale items
  • Gift cards

2. How to Start a Return

Step 1

Contact our support team at support@siennaoutlet.com and include:

  • Your order number
  • Your full name
  • The reason for your return

Once your request has been reviewed, we'll send you detailed return instructions and the appropriate return address. Please do not send items back without contacting us first, as returns sent to an incorrect address cannot be processed.

Step 2

Securely package your item, ideally in its original packaging, and send it to the return address provided by our team. For your protection, we strongly recommend using a tracked shipping service.

Step 3

Once your return has been received and inspected, we'll notify you by email and process your refund to your original payment method.

3. Return Shipping

Unless your item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable, except where required by law.

Sienna Outlet cannot be held responsible for returns that are lost or damaged in transit. We strongly recommend using a tracked and insured shipping service such as USPS, UPS, FedEx, or Canada Post.

4. Exchanges

Need a different size or color?

Simply let our support team know when submitting your return request. We'll gladly arrange an exchange whenever stock is available.

5. Refunds

Once your return has been approved, your refund will be processed to your original payment method within 5–10 business days.

Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account. Refunds for Canadian orders paid in CAD are issued in CAD; any differences caused by exchange rates or bank fees are outside our control.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery at support@siennaoutlet.com and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item

We'll arrange a replacement or a full refund at no additional cost to you, including return shipping where applicable. This does not limit any remedies available to you under applicable law.

7. Order Changes & Cancellations

Orders begin processing shortly after they are placed. You may:

  • Cancel your order within 24 hours of purchase for a full refund.
  • Update your shipping address within 24 hours, where possible.

After this period, your order may already be in processing, and changes can no longer be guaranteed.

8. Our Fulfillment Network

To offer carefully selected products at accessible prices, Sienna Outlet works with trusted international manufacturing and fulfillment partners.

Depending on product availability, your order may be prepared and dispatched from one of our fulfillment centers before being delivered by trusted shipping partners throughout the United States and Canada.

Every order is carefully inspected before dispatch to ensure it meets our quality standards.

9. Lost or Delayed Packages

If your parcel appears to be lost or significantly delayed, please contact our support team. We'll work directly with our shipping partners to investigate your shipment and, where appropriate, arrange a replacement or refund.

If your tracking shows your package as delivered but you have not received it,